Just in General Terms,
IF a person doesn’t work at a place. Say ‘a bank’.
When you ask a person why ‘the bank’ did something with something.
The person who doesn’t work at ‘the bank’ won’t know why ‘the bank’ does what ‘the bank’ wants.
It is quite ‘inappropriate’ to ask those kind of questions, it also makes it harder on ‘a person’ to be like. ‘Don’t you see me behind this counter, at this place, that isn’t ‘the bank’. So why the knowledge would I know that.