Vernon J’s Resume

VERNON JOSEPH Davis

  • 11101 T Plz. Omaha, NE 68137 402.516.4401 Vernon-J@Vernon-J.com

Experience

First Data: March 2012 – Present

  • Senior Processing Specialist in Disputes Department

    • February 2014 to Present

    • Investigator on Cases of Potential Fraud on Credit Cards.

    • Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations.

    • This position involves a moderate to high level of complexity.

    • This position requires considerable evaluation, good judgment, and decision-making skills. his position involves time sensitive processing of work cases.

  • Associate Contact Center Technical Specialist in POS Department

    • April 2013 to February 2014

    • Terminal problems, which may be troubleshooting a malfunctioning terminal device or printer and balancing batches. 

    • PC based point of sale software problems, which is assisting in troubleshooting PC’s. 

    • Merchant Activation, where you build POS terminal files for new merchants and merchants with replacement terminals. (These agents will also perform downloads of the files into the terminals and run test transactions to ensure functionality.) 

    • In addition to Point of Sale (POS) job duties, agents will perform Card Activation job duties for cardholders calling to activate credit cards.

  • Associate Trainer in POS Department

    • December 2013 to February 2014

    • The POS Department utilizes high performing agents to assist the training department.

    • The AT helps with new hire classes and helps with refresher courses with tenured agents.

  • Customer Service Representative:

    • March 2012 to March 2013

    • Confirm transactions on individual bank card account holders.

Dunkin’ Donuts, May 2014 – Present: Crew Member in store. Part time Job

City of Omaha: September 2012 – Present : Community Center Assistant: Assist in the overall operation of a community center. I currently work at the Benson Community Center. On Call Availability

University of Nebraska Omaha, August 2008 – October 2012

  • Athletics Marketing Specialist: Official mascot of UNO Athletics, responsible for positively representing the school at athletic and community event.

American Income Life: November 2011 – January 2012

Food Bank for the Heartland, July 2008 – September 2011

  • SNAP Outreach Specialist: Assist individuals statewide in completing application for SNAP (food stamp) benefits. Established relationships with existing organizations to provide referrals to the SNAP Outreach hotline.

  • Office Specialist: Responsible for all daily administrative duties and office management including support of CEO and Development Director.

Educational

  • University of Nebraska Omaha– Omaha, NE

Bachelor of General Studies – General Administration and Political Science, December 2010

Additional Education

  • Northern Michigan University – Marquette, MI. I was a full time student from Fall Session 2000 until Summer Session 2003. My major was Accounting/Computer Information Systems

  • Kalamazoo Valley Community College from Winter Session 1999 until Spring Session 2000. My major was Accounting.

  • High School Diploma from Loy Norrix High School

Activities

  • Habitat for Humanity Volunteer

  • The Salvation Army Volunteer