Complaint Box | Abusive Customers – City Room Blog – NYTimes.com
t’s face it, folks. The customer is not always right. In fact, some are just plain old abusive, cheap and crass. I say this not as a salesman but as a dyed-in-the-wool middle-class consumer.
I’m waiting in line at a fast-food restaurant while a coupon fight goes on in front of me, delaying me from my sweet, sweet weekly communion with a Southern Style Chicken Biscuit. No, the coupon does not say that you are entitled to a free iced latte. You show it to me as if I’m your lawyer, and it states plainly, “A free cup of coffee.” And, no, they are not the same thing.
—–
I can’t believe he would eat one of those biscuits. I’ve had the sandwich and it tastes like crap.